Terms and Conditions

1. INTRODUCTION AND DEFINITIONS

These General Terms shall govern the use and provision of the Solution and/or Services provided by Artificieel BV, a limited liability company under Belgian law with registered office at Brusselsesteenweg 6, 9050 Gent and CBE number BE 1001.403.452 (“Artificieel”) and the legal entity or natural person identified as Customer in the Order Form (“Customer”).

Artificieel and the Customer are hereinafter jointly referred to as the “Parties” and individually as a “Party”.

DEFINITIONS:

Administrator Profile: A user profile managed by the Customer that has administrative permissions and responsibilities, including but not limited to creating, managing, and deleting other user profiles, configuring system settings, and overseeing the overall use of the Solution.

Agreement Duration: The period during which the Agreement is in effect, starting from the Effective Date and continuing until terminated as provided herein, as specified in the Purchase Terms of the Order Form.

Agreement: This entire contractual document, including these General Terms, the Order Form, the Data Processing Policy and any appendices or addenda mutually agreed upon by the Parties.

Business Day: Any day other than a Saturday, Sunday, or bank holiday in Belgium.

Confidential Information: All information disclosed or related to the Agreement, whether orally or in writing, deemed confidential or reasonably considered confidential, including but not limited to the Services and Solution, the General Terms of the Agreement including pricing, technical data, personal data, reports, documents, correspondence, processes, methods, know-how, business information, intellectual property elements, any business and marketing plans, technology and technical information, product plans and designs, business processes disclosed by each Party in connection with the Agreement, and (personal) data. Excludes information that (i) is public domain, (ii) known prior to signing this Agreement, (iii) lawfully obtained by the receiving Party, or (iv) independently developed without breaching this Agreement.

Transactions: the units purchased by the Customer under an Order Form, each Transaction granting the Customer the right to process and analyze the documents relating to one corporate transaction (such as an acquisition, investment, or restructuring) through the Platform.

Effective Date: The date on which the parties mutually agree to commence the utilization of the Solution and/or the Services as specified in the Purchase Terms of the Order Form.

Fees: Collectively, the Transaction Fee, Subscription Fee, Service Fees, and any other amounts payable by the Customer to Artificieel under this Agreement, as further detailed in the Order Form.

Force Majeure: An event or circumstance beyond a Party’s reasonable control, occurring without fault or negligence of the Party, which reasonably could not have been avoided, hindering the affected Party's performance under the Agreement. Examples include cyber-attacks, internet service provider failures, and subcontractor deficiencies.

General Terms: The standard contractual terms set forth in this document, applicable to all customers of Artificieel, which govern the overall legal framework of the Agreement.

Intellectual Property Rights: All current and future worldwide intellectual property rights including but not limited to copyrights, software copyrights, neighboring rights, trademark rights, patent rights, know-how, and other rights.

Legislation on the Processing of Personal Data: The (supra)national privacy legislation applicable to the processing of personal data by the Customer or Artificieel within the scope of the Agreement, such as, but not limited to: (i) the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”); (ii) the Belgian Privacy Law of 30 July 2018; (iii) the ePrivacy Directive 2002/58/EC of 12 July 2002, including future amendments and revisions thereof; and/or (iv) (future) national legislation regarding the implementation of the GDPR.

Order Form: The specific, Customer-tailored terms of the Agreement as detailed in the Order Form, which outline the particular Solution access, Services, Fees, and Term applicable to the Customer.

Profile: The personal and individual profile of a User linked to their personal information.

Service Fees: The specific charges payable by the Customer to Artificieel for the provision of Services (excluding access to the core Solution), as agreed upon in the Order ****Form.

Services: all services provided by Artificieel to the Customer for the execution of this Agreement.

Solution: Artificieel's proprietary software platform that leverages Artificial Intelligence (AI) to facilitate and accelerate legal due diligence processes by enabling Customers to upload, analyze, and extract insights from legal and other business documents.

Specific Developments: software developed by Artificieel at the Customer’s specific request via an Order Form, which forms an integrated part of the Solution for that Customer, as further described in the Order Form.

Subscription Fees: The recurring charges payable by the Customer to Artificieel for access to and use of the Solution and the associated Transactions, as agreed upon in the Order Form.

Term: The duration of the initial term of the Agreement between Artificieel and the Customer as specified in the Order Form, as well as the duration of each renewal of the Agreement.

User: A named individual authorized by the Customer to use the Services.

2. SUBJECT AND STRUCTURE OF THE AGREEMENT

2.1. Each agreement is governed by and incorporates the following documents in effect as of the date of last update of such documents, collectively referred to as the “Agreement” that consists of: i) the Order Form; ii) these General Terms, iii) the Data Processing Policy, including Annexes; and, iv) Belgian Law.

In the event of a conflict, the order of precedence is as set out above in descending order.

2.2. These General Terms are specifically tailored to the use of the Solution and the provision of Services and are thus best suited to govern the relation between Artificieel and the Customer. Therefore, the Customer agrees these General Terms shall always take precedence over its own terms and conditions, which shall not be enforceable against Artificieel (even if the Customer declares them the only valid terms).

2.3. By requesting a price quote, placing an order or concluding an agreement, the Customer acknowledges that they are aware of and have accepted these General Terms.

3. RIGHTS AND OBLIGATIONS OF ARTIFICIEEL

3.1. The specifications, capabilities, technical features and other details regarding the Solution as displayed on the website of Artificieel or in a demo only bind Artificieel insofar as explicitly stated in the Agreement.

3.2. Artificieel grants the Customer a temporary, personal, limited, non-exclusive and non-transferable use and access right to the Solution.

3.3. Artificieel shall use its best effort to maintain the availability of the Solution, but shall never guarantee the uninterrupted availability. In the event of problems with the availability of the Solution, Artificieel undertakes its best effort to solve such issue as soon as reasonably possible, without offering any guarantees (best effort obligation). In any case and where appropriate, Artificieel shall be free to determine what is to be considered an adequate solution.

3.4. The Solution is provided to the Customer “AS-IS”. The Customer confirms it does not base its reliance on the Platform upon the development of any future functionality, features or data connectivity.

3.5. Artificieel expressly disclaims any and all warranties that the Solution shall always perform error-free, satisfactory to the Customer’s wishes. The Customer acknowledges that it shall always have the obligation and responsibility to verify the accuracy and validity of any and all output generated through the Solution.

3.6. Artificieel performs maintenance activities and implements updates on the Solution on a regular basis. Artificieel strives to minimize the impact on the availability of the Solution, but does not exclude any downtime in this respect. If the impact on the availability of the Solution is significant, Artificieel will strive to inform the Customer thereof beforehand.

3.7. Artificieel reserves the right to make, in its sole discretion, any material or non- material changes and/or updates to the functionality of the Solution from time to time without prior approval of the Customer, provided that such changes do not materially downgrade any of the existing functionalities at the moment of the signing of the Agreement. Artificieel will notify the Customer of material changes via email or via notification in the Solution.

3.8. Artificieel's obligations regarding Specific Developments shall be as outlined in the Order Form and any associated Order Form or statement of work.

4. RIGHTS AND OBLIGATIONS OF CUSTOMER

4.1 General use of the Solution and the Services

4.1.1. The Customer ensures the Solution is used solely for professional purposes and guarantees that authorized Users comply with this Agreement.

4.1.2. The Customer acknowledges that using the Solution requires a stable internet connection and the use of a modern, compatible web browser. The Customer shall be solely responsible for procuring, maintaining, and securing its network connection to the Solution and ensuring its systems and browsers are kept up-to-date to access the latest version of the Solution. Artificieel is not liable for any limitations in functionality or inability to use the Solution due to the Customer's failure to meet these requirements.

4.1.3 If the Customer observes any deficiency or problem, it is obliged to immediately cease the use of the Solution and make every reasonable effort – or have every reasonably effort made – to prevent any (further) damage. The Customer shall notify Artificieel immediately thereof.

4.1.4. The Customer acknowledges that, in order to ensure the continued effective operation and full functionality of the Solution, it is essential that the Customer and its Users continuously maintain the Solution with the latest updates, upgrades, patches, and versions made available by Artificieel. The Customer and its Users are required to always use the most current version of the Solution, as such updates or modifications are necessary for the Solution to perform properly and for the Customer and its Users to access all functionalities of the Solution.

4.1.5. The Customer (including its Users) is prohibited from: (i) copying the Solution; (ii) modifying, translating, or otherwise creating derivative works of the Solution; (iii) disassembling, decompiling, or reverse engineering the object code or source code of the Solution; (iv) publishing, or otherwise making available to any third party any benchmark testing information or results; (v) exporting or re-exporting the Solution in violation of any local or international law or regulation; (vi) intentionally distributing any virus, malware, or other harmful code through the Solution; (vii) using the Solution for any illegal or unauthorized purpose, including but not limited to violating any local, national, or international laws, or for any unlawful, invasive, infringing, defamatory, fraudulent, or inappropriate purpose; (viii) “frame,” distribute, resell, provide or permit access to the Solution by any third party other than as allowed by the features and functionality of the Solution; (ix) utilizing the Solution or any data, output, or insights derived therefrom, directly or indirectly, to train, enhance, or develop any competing third-party software, platform, or artificial intelligence model; (x) attempting to gain unauthorized access to the Solution, other users' accounts, or any other systems or networks connected to the Solution; (xi) engaging in any activity that disrupts or interferes with the performance of the Solution or the networks connected to the Solution; (xii) processing personal data of children under 13; or (xiii) removing or in any manner circumventing any technical or other protective measures in the Solution.

4.1.6. The Customer bears sole responsibility for the accuracy, quality, and legality of all input provided to the Solution, as well as for securing any necessary third-party licenses, legal bases, consents, and authorizations required for the use of such input in connection with the Solution and Services. The Customer represents and warrants that, as between the Parties, it either owns or holds all necessary third-party licenses, legal bases, consents, and authorizations for all input. Any third-party software, services, or products utilized by the Customer in conjunction with the Solution or Services are subject to their respective terms and conditions, and the Customer is solely responsible for adhering to all applicable terms governing such third-party services.

4.1.7. The Customer ensures compliance with all applicable laws and regulations related to its use of the Solution and Services.

4.2. User accounts and security

4.2.1. The Customer shall manage the creation and deletion of Users via the Administrator Profile. The Customer is solely responsible for the use of the Solution via all created Users, including any unauthorized use.

4.2.2. The Customer shall implement appropriate technical and organizational security measures to protect its access credentials and prevent unauthorized access to the Solution via its accounts.

4.2.3. The Customer will immediately notify Artificieel in writing if the Customer determines, or has reason to believe, that an unauthorized employee or third party has gained access to an account.

4.2.4. The Customer will indemnify, defend, and hold harmless Artificieel against any claim, proceeding, loss, or damages based upon any use, misuse, or unauthorized use of Customer’s passwords and logins, or any breach of Customer’s obligations under this Article 4.2.

4.3. Transactions and usage limitations

4.3.1. The Customer’s access to and use of the Solution is based on the number of Transactions specified in the Order Form for each Term. Unless otherwise explicitly agreed upon in a subsequent Order Form, for each successive Term the Customer shall receive the same number of Transactions.

4.3.2. Each Transaction entitles the Customer to process and analyze the documents related to one corporate transaction (such as an acquisition, investment, or restructuring) through the Solution. A Transaction is deemed consumed upon completion of the corresponding processing or analysis.

4.3.3. The Customer shall not engage in any activity designed to circumvent Transaction consumption. This includes, but is not limited to, intentionally splitting or combining corporate transactions, data rooms, or document sets to reduce Transaction usage, or otherwise misrepresenting the scope or nature of a corporate transaction processed through the Solution.

4.3.4. Artificieel reserves the right to monitor the Customer’s use of the Solution to ensure compliance with the agreed-upon Transaction limits. Artificieel may verify Transaction consumption periodically and check whether the use of the Solution complies with this Agreement. The Customer must cooperate and provide reasonable access to relevant systems or records upon Artificieel’s request.

4.3.5. Use of the Solution beyond the specified number of Transactions shall be subject to an increased fee equal to the Price per Transaction as set out in the Order Form, increased by twenty-five percent (25%), without prejudice to any other remedies available to Artificieel under this Agreement.

4.3.6. Transactions that remain unused during a Term shall expire at the end of that Term. Unused Transactions do not entitle the Customer to any refund or carry-over to a subsequent Term.

4.3.7. Each Transaction allows the Customer to process and analyze up to one thousand five hundred (1,500) documents through the Solution. If the number of documents processed within a single Transaction exceeds this limit, each additional document will be charged at a rate of one euro (€1) per document.

4.3.8. For the purposes of this clause, any single document exceeding fifty (50) pages shall automatically be counted as multiple documents, with one (1) document counted for every fifty (50) pages or part thereof. For example, a document containing one hundred and five (105) pages will be counted as three (3) documents. This counting method applies both to the calculation of the 1,500-document cap and to the determination of additional document fees.

4.3.9. The Customer is responsible for creating data backups to prevent data loss.

5. FEES AND PAYMENT TERMS

5.1. Fees

5.1.1. The Customer shall pay Artificieel the Fees for the Transactions access and use of to the Solution and for any Services provided, as specifically detailed in the Order Form.

5.1.2. All Fees are exclusive of VAT and/or any other applicable taxes or (local) charges, unless explicitly stated otherwise in the Order Form. All Fees are stated and payable in EUR.

5.1.3. In no event shall the Fees confirmed in an Order Form be binding for (future) order forms or purchases of Transactions or Services. Artificieel is entitled to update or change the price for Transactions or Services, including the hour rates. Artificieel shall notify the Customer two (2) months prior to the moment the updated prices enter into effect. For the avoidance of any doubt, updated Fees shall only apply if they enter purchase or renewal of Transactions or purchase of Services happens after the date the updated prices enter into effect.

5.1.4. If the Customer wishes to purchase additional Transactions during the current Term, the pricing for such additional Transactions shall be subject to a new quotation provided by Artificieel upon request. Unless Artificieel provides written notice of a price adjustment prior to the renewal date of the Agreement, the cost per Transaction for the renewal Term shall remain the same as in the immediately preceding Term.

5.1.5. Artificieel is entitled to increase the Fees agreed in the Agreement on a yearly basis, if necessary and justified based on objective factors / parameters. In case of a price increase, Artificieel shall notify the Customer thereof in advance through e-mail or via the Solution.

5.1.6. Artificieel is entitled to index its Fees during the Agreement in line with an increase in its costs, whereby the amount payable shall be calculated on the basis of the formula below:

P = [ 20% * p ] + [ 80% * p * (S/s) ]

Where:

F = the new Fee;

f = the initial Fee;

S = the new Agoria wage index;

s = the initial wage index.

5.2. Payment terms

5.2.1. Artificieel will issue invoices for the Fees as specified in the Order Form.

5.2.2. Unless otherwise specified in the Order Form, all invoices from Artificieel are due and payable within thirty (30) calendar days from the invoice date via bank transfer to the account number specified in the Order Form. If the billing frequency in the applicable Order Form is not specified, the fees set out in that Order Form shall be deemed a one-time fee. Such fee shall be due and payable in full immediately after signing of the Order Form.

5.2.3. By concluding an Agreement and relying on the Solution and Services of Artificieel, the Customer agrees to electronic invoicing by Artificieel.

5.2.4. If the Customer disputes an invoice in good faith, detailed notification must be provided within 15 calendar days of receipt. Unchallenged invoices within this period are deemed accepted.

5.2.5. Unpaid invoices not disputed in good faith incur statutory interest from the due date under the Law of 2 August 2002 on late payment in commercial transactions, without prior notice. This paragraph is without prejudice to Artificieel’s right to prove and claim any higher damages.

5.2.6. Late, incomplete or non-payment of one expired invoice will cause all other invoices, for which a particular instalment term has been agreed on, to become immediately payable, without previous notice of default.

5.2.7. Partial payments will firstly be deducted from interest due, liquidated damages payments and possible costs and subsequently from unpaid invoices.

5.2.8. Artificieel is entitled to suspend or postpone its Services, the availability of the Solution or its other obligations in connection with the Agreement if the Customer has not complied with the payment conditions.

6. DURATION AND TERMINATION

6.1. The Agreement takes effect on the Effective Date as specified in the Order Form and shall remain in force for the Term specified in the Order Form. This includes any trial period, as specified in the Order Form, initial Term, and subsequent Terms through automatic renewal, as detailed therein.

6.2. Either Party may terminate this Agreement unilaterally by providing prior written notice to the other Party of at least one (1) month before the end of the then-current Term.

6.3. Without prejudice to the right to claim damages, the Parties have the right to immediately terminate the Agreement by means of a justified registered letter and without prior judicial intervention in the following cases:

• The other Party is insolvent, bankrupt, undergoing liquidation or reorganization, or subject to curator appointment;

• The other Party commits a material breach not remedied within 30 days of notice. Material breaches include but are not limited to:

• Failure to pay due Fees;

• Unauthorized use of the Solution or Services;

• Violation of the Intellectual Property Rights;

• Violation of the confidentiality obligations;

6.4. Consequences of termination

6.4.1. The Customer shall immediately cease all use of the Solution and the Services and return all copies and documentation to Artificieel within five (5) Business Days.

6.4.2. Upon termination, Artificieel will cease providing the Solution and Services, and the Solution shall become inaccessible for the Customer and its Users.

6.4.3. Artificieel will delete all Customer data within twenty (20) Business Days and personal data within thirty (30) Business Days. The Customer may request a copy of all data, subject to applicable data transfer fees.

6.4.4. The Customer may request a copy of its customer data prior to termination. Any assistance required from Artificieel for data export beyond the standard export functionalities of the Solution will be subject to additional Service Fees at Artificieel's then-current hour rates, as outlined in the Solution. The Customer must make such requests and arrange for data transfer within five (5) Business Days of the termination notice. Artificieel shall not be responsible for any data not requested or exported by the Customer within this timeframe.

6.4.5. All Fees for Solution access and Services accrued until the effective date of termination will be immediately due and payable by the Customer. Artificieel shall not be obligated to refund any prepaid Fees if the Customer terminates the Agreement for convenience or due to Customer's material breach.

6.4.6. Artificieel is entitled to refuse any request from the Customer to enter into a (new) Agreement with regard to the Solution and/or the Services.

6.4.7. The provisions of the Agreement that, by their nature, are intended to survive its expiration or termination shall remain in effect as necessary to preserve the Parties rights and obligations.

6.4.8. The termination of the Agreement, for whatever reason, shall not prejudice the rights acquired by each party.

7. PRIVACY

7.1. Artificieel as controller.

7.1.1. The collection of personal data of the Customer shall take place in accordance with the provisions of our Privacy Policy. In such event, we act as controller. The Privacy Policy includes information about the personal data collected by Artificieel, as well as the manner in which we use and process this personal data for certain purposes. Our Privacy Policy can be consulted (i) when the Customer accesses the Solution for the first time or (ii) on the Website at any time.

7.2. Customer as controller.

7.2.1. The Customer acknowledges that – with regard to the processing of all data entered and uploaded on the Solution it shall act as controller and Artificieel as processor. All arrangements made between parties in this respect shall be solely governed by a Data Processing Policy, which forms an integral of this Agreement.

8. LIABILITY

8.1. Artificieel is not liable for indirect or consequential damages, including but not limited to reputational damage, lost profits, financial losses, or data loss.

8.2. In the case of any liability event related to Solution or Services, Artificieel’s liability is limited to, at the discretion of Artificieel, to the (renewed) performance of the missing or inadequate Services or access to the Solution. If the (renewed) provision of the Services or access to the Solution is no longer possible or reasonable, the Customer is entitled to compensation in light of the direct damage suffered, which shall in any case be limited to the total Fees paid by the Customer in the 12 months preceding the damage-causing event.

8.3. Notwithstanding any contrary legal provisions, Artificieel cannot be held liable for damages resulting from:

• Force Majeure;

• Inaccurate, incomplete, or late information or data provision by the Customer;

• Damage or inaccuracies caused by a breach of this Agreement by the Customer or the Customer or its Users’ improper, incorrect or inadequate use of the features of the Solution;

• Damage resulting from malfunctions or defaults in network communications, devices or infrastructure belonging to Customer (incl. its Users) used for accessing the Solution;

• Damage caused by further use or application of the Solution and the Services by the Customer (incl. its Users) after a defect has been found;

• Any breaches or security vulnerabilities arising from the Customer’s failure to implement recommended security practices, including inadequate password protection, failure to apply updates, or negligent handling of access credentials;

• Any issues arising from the use of the Solution in conjunction with third-party applications or devices that have not been expressly authorized or supported by Artificieel, including but not limited to the integration of third-party tools that interfere with the Solution’s functionality;

• Any claims related to unauthorized third-party access to the Solution, resulting from the Customer's failure to maintain proper access controls, security measures, or account management procedures;

• Use of the Solution contrary to the Agreement or Artificieel’s instructions.

8.4. The Customer agrees to indemnify, defend, and hold harmless Artificieel, its affiliates, officers, directors, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• The Customer’s use of the Solution and/or Services in violation of the Agreement, applicable law, or any third-party rights;

• Any breach by the Customer of its representations, warranties, or obligations under the Agreement;

• The Customer’s infringement or violation of any Intellectual Property Rights or other rights of any third party.

8.5. Artificieel agrees to indemnify, defend, and hold harmless the Customer, its officers, directors, and employees for any direct damages arising out of or in connection with:

• Any breach by Artificieel BV of its representations, warranties, or obligations under this Agreement;

• The infringement or violation by Artificieel BV of any Intellectual Property Rights or other rights of any third party in connection with the Solution and/or Services provided.

9. INTELLECTUAL PROPERTY

9.1. Artificieel, along with its affiliates and licensors, retains full ownership of all rights, title, and interest in and to the Services, including all Intellectual Property Rights related to the Solution, any modifications, updates, and upgrades thereof. Nothing in the Agreement transfers any rights or grants licenses, except when explicitly provided. Users retain ownership of their own content and data ("User Content"), including any modifications or configurations made to their accounts, such as user-generated workflows or templates.

9.2. Subject to compliance with the Agreement, Artificieel grants the User a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Solution for internal business purposes for the duration of the Agreement. This license applies only in the jurisdictions where Artificieel is active. The User grants Artificieel a limited, non-exclusive, non-transferable, non-sublicensable, license to use, store, copy, transmit, and display the User Content solely to provide the Solution as per this Agreement. The Customer retains full ownership of their content and reserves all rights, title, and interest.

9.3. Artificieel encourages feedback from Users. Any feedback, suggestions, or ideas provided by the User may be used by Artificieel without restriction or compensation. Intellectual Property Rights related to such feedback will be vested in Artificieel. Artificieel may collect anonymized and aggregated data to improve the Solution and/or the Services, provided that this data does not include or reference any User Content unless expressly authorized by the Customer in writing.

9.4. The User owns all Intellectual Property Rights in the User Content they upload or use within the Services. Artificieel makes no claims to ownership of User Content, and the User remains fully responsible for their content.

9.5. Customer explicitly authorises Artificieel to use the Customer’s name and/or project as a reference for publicity purposes, such as by publication on the Website and social media. In this regard, the Customer also authorizes Artificieel to use the Customer’s name, trademark, logo, etc.

10. CONFIDENTIALITY

10.1. The Parties agree to treat the Confidential Information as strictly confidential, handle it with the necessary care and discretion, not share it with third parties, and use it only for the purposes for which it was obtained, both during and for three (3) years after the termination of this Agreement. Both Parties warrant and guarantee that their respective appointees, employees, contractors, subcontractors, and/or any other persons for whom they are responsible, and who are directly or indirectly involved in the performance of this Agreement, will also comply with this obligation.

10.2. Artificieel acknowledges that Confidential Information may be covered by the Customer’s professional secrecy.

10.3. This confidentiality obligation applies during the course of the Agreement between Artificieel and the Customer and shall continue to exist for a period of three (3) years from its termination for any reason whatsoever.

10.4. The AI models are not trained on the Customer’s Confidential Information unless explicit consent is given.

11. FORCE MAJEURE AND HARDSHIP

11.1. Each Party shall promptly notify the other Party via email of the occurrence of a Force Majeure event as soon as it becomes aware, or should reasonably become aware, that such an event makes it impossible to fulfill its contractual obligations. A Force Majeure event that continues or is reasonably expected to continue for more than thirty (30) days is deemed to make the fulfillment of the obligation permanently impossible. In such a case, the Agreement shall be terminated.

11.2. In the event of unforeseen changes in circumstances that render the performance of the Agreement excessively burdensome, the Parties may invoke Article 5.74, second paragraph of the new Belgian Civil Code. In the event of a change in circumstances, the court may terminate the Agreement but may not amend it as provided in Article 5.74 of the Civil Code. Unforeseeable changes include (but are not limited to):

• Changes in legislation that increase the obligations of Artificieel under this Agreement;

• Modifications in the essential terms of Artificieel's subcontractors.

12. DISPUTE RESOLUTION

12.1. This Agreement is governed by and construed in accordance with the laws of Belgium, without regard to its conflict of laws principles.

12.2. If a dispute cannot be resolved through negotiation within thirty (30) days, either Party may request mediation through a mutually agreed mediator. Should mediation fail, the dispute will be finally resolved by arbitration under the rules of the Belgian Centre for Arbitration and Mediation (CEPANI), conducted in Ghent, Belgium, in either Dutch or English.

13. SUPPORT

13.1. When the Customer is in need of assistance or has an enquiry with respect to the Solution, the Customer can contact Artificieel on the email address info@artificieel.com or +32 491 30 12 71.

13.2. Support can be invoiced separately as a Service Fee, unless expressly agreed otherwise.

13.3. The Customer must offer all necessary assistance and co-operation to Artificieel, e.g. provide a detailed description of the problem and the situation in which it occurred.

13.4. Artificieel will use its best efforts to assist the Customer as soon as reasonably possible following the requested support.

14. GENERAL PROVISIONS

14.1. The Agreement constitutes the entire agreement between the Parties. It contains all the arrangements and commitments of the Parties with respect to the subject matter of the Agreement and supersedes all prior (oral or written) arrangements, understandings, or agreements in this regard.

14.2. The Agreement is not transferable to third parties unless with the express and prior consent of the other Party.

14.3. The Agreement can only be amended or supplemented by means of a written document signed by authorized representatives of both Parties.

14.4. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.5. The Parties commit to negotiating in good faith the replacement of the nullified clause with a clause that closely aligns with the intended outcome of the nullified or voided clause and reflects the purpose of the Agreement as closely as possible.

14.6. No waiver by any Party of any breach or default of any provision of this Agreement will be deemed a waiver of any subsequent breach or default.

14.7. Parties agree to exclude the applicability of article 6.3 §2 of the Belgian Civil Code, as a result of which the legal provisions regarding extra-contractual liability cannot be applied between the Customer and any agents, subcontractors, directors, employees, principals and any other representatives of Artificieel for any claims arising from or related to the performance of the Agreement.

14.8. Artificieel may amend these General Terms from time to time. Any and all amendments to these General Terms will be posted at https://jurimesh.com/policies/terms-and-conditions and indicate the date they were last updated. Artificieel shall notify the Customer in writing in advance of any such changes (including, but not limited to, email) (the “Notice”). Amendments will become effective fifteen (15) days after posting, or such later date stated by Artificieel. If an amendment materially adversely affects the Customer’s rights or obligations then the Customer may terminate the Agreement without penalty upon written Notice to Artificieel no later than fifteen (15) days after the Notice.

All notices under the Agreement shall be sent by mail and addressed to Jurimesh’ legal department at: legal@jurimesh.com.